24/7 SMS Support (e-mail ticket)
9-5 Monday to Friday (telephone support)
Up to five nominated IT admins
Escalation to Microsoft on your behalf
Access to Knowledge Base
Access to priority professional services (additional fees apply
Assistance with DNS configuration for domains on 3rd party DNS (access details will be required)
Assistance with creating users/groups, bulk imports etc.
End users can request product support by e-mail and telephone directly.