How to Reset a Mailbox Password

Hosted Exchange 2013 is closing you will have been contacted by us to arrange your free upgrade to Office 365, if you have not been contacted please call 01925 818 448 (Mon-Fri 9-5) to arrange your free upgrade to Office 365

Step 1

Log onto the SMS portal (https://portal.simplyms.com/) by clicking Account and Login 

  

 

Step 2

Enter your Email Address and Password, then click Login

 

Step 3

Click Services



 

Step 4

Click Microsoft Email



 

Step 5

Under Hosted Exchange, click Mailboxes

 

Step 6

Click the Padlock icon, if you don't see this icon use the scroll bar to bring it into view

 

Step 7

Enter a New Password and Confirm then click Confirm

Password requirements: 8-12 Characters, including upper and lower case letters, numbers and special characters

Please Note the following special characters cannot be used $ and

 

Step 8

Please allow 15 minutes for your password reset to complete

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