Knowledgebase

1. Click the bottom-left Start button to open the Start Menu, type control panel in the search box and select Control Panel in the results
   
   

   

    

2. Type Mail in the search box in the top right and then click Mail
   
   

   

    

3. Click Show Profiles (If show profiles isn’t present, go to them next step)
   
   

   

    

4. Click Add and give the profile a name then press OK
   
   

   

    

   For Outlook 2010 and 2013

5. Select manual setup or additional server types and click next
   
   

   

    

6. Enter your name and email address

   Exchange 2010 SP1 (Legacy Platform)

   Server Information

   • Account Type: IMAP
   • Incoming mail server: imap.exchange.simply.ms
   • Outgoing mail server (SMTP): smtp.exchange.simply.ms

   Exchange 2013 - (For all new/existing Exchange Basic customers and customers upgrading from NexGen)

   Server Information

   • Account Type: IMAP
   • Incoming mail server: imap.mse2010.com
   • Outgoing mail server (SMTP): smtp.mse2010.com

    

   

    

7. Select More Settings
   
   
8. Select Outgoing Server, and tick My outgoing server (SMTP) requires authentication
   
   

   

    

9. Select Advanced and update the port number for your platform
   
   

   

    

   Exchange 2010 SP1 (Legacy Platform)

   Server Port Numbers

   • Incoming server (IMAP): 143
   • Outgoing server (SMTP): 587
   • Encrypted connections set to None

   Exchange 2013 - (For new/existing Exchange Basic customers and customers upgrading from NexGen)

   Server Port Numbers

   • Incoming server (IMAP): 993
   • Outgoing server (SMTP): 587
   • Incoming Encryption method SSL
   • Outgoing Encryption method TLS

    

10. Press OK and next to complete setup
    
    
11. Wait for the two green ticks and press close
    
    

    

     

12. Click Next then Finish
    
    

    

     

    For Outlook 2016

13. Enter your email address and click Advanced Options
14. Tick the box Let me set up my account manually and click Connect
    
    

    

     

15. Select IMAP as the account type
    
    

    

     

16. Enter the server details for your platform as below and click connect
    
    

    

     

    Exchange 2010 SP1

Incoming mail

• Server: imap.exchange.simply.ms Port: 143
• Encryption method None

Outgoing mail

• Server: smtp.exchange.simply.ms Port: 587
• Encryption method None

Exchange 2013

Incoming mail

• Server: imap.mse2010.com Port: 993
• Incoming Encryption method SSL

Outgoing mail

• Server (SMTP): smtp.mse2010.com Port: 587
• Outgoing Encryption method TLS

17. Enter your password when prompted and press OK
    
    

    

     

18. Once setup is complete, press OK