POP/IMAP Connectivity Issue (Решени)
  • Важност на пораката - Ниска
  • Влијаат Сервер - HostingExchangeSrv
  • We are aware that some customers may be having problems logging in with IMAP & POP. Our engineers are looking into the issue at the moment, further updates to follow

    UPDATE

    We are continuing to monitor this issue. Our engineers have now found the fault and have resolved it. If you are still seeing an issue please contact us

  • Дата - 16/03/2023 13:07 - 09/02/2024 11:54
  • Последна промена - 16/03/2023 17:27
Hosted Exchange 2013 (Решени)
  • Важност на пораката - Средна
  • Влијаат Сервер - HostingExchangeSrv
  • We are receiving reports of connectivity issues for our hosted exchange 2013 customers, we are investigating this now, and further updates can be found on our Twitter status page https://twitter.com/SimplyMS_status

  • Дата - 24/11/2022 09:11 - 24/11/2022 09:41
  • Последна промена - 24/11/2022 09:14
DNS Issue (Решени)
  • Важност на пораката - Висока
  • Влијаат Други - DNS
  • We are investigating an issue with one of our DNS servers, this is only affecting some customers, if you are seeing an issue please open a support ticket on the below link and we will provide further assistance

    https://portal.simplyms.com/myaccount/submitticket.php?step=2&deptid=2

  • Дата - 24/05/2022 09:32 - 30/05/2022 10:25
  • Последна промена - 24/05/2022 10:08
Acronis Cloud Backup (Решени)
  • Важност на пораката - Средна
  • Влијаат Други - Acronis Cloud Backup
  • Update
    Acronis are still actively working on this issue with their specialist team a further update will follow

    We apologies for any inconvenience caused


    Issue
    We’re receiving reports that users are seeing "storage unavailable" using our Acronis Cloud Backup Service, We have escalated this to Acronis and they are currently working on resolving this issue.

    We apologies for any inconvenience caused

  • Дата - 21/12/2021 11:34 - 23/12/2021 16:49
  • Последна промена - 22/12/2021 16:33
Sales and Support Phone Lines (Решени)
  • Важност на пораката - Висока
  • Влијаат Други - Phone System
  • We are currently experiencing an issue with our sales and support phones lines this morning, we are currently investigating this issue and apologies for any inconvenience caused.

    If you have an issue or query please raise a ticket via your online account https://portal.simplyms.com/ and one of the team will come back to you as soon as possible

    UPDATE: This issue has now been resolved

  • Дата - 22/11/2021 10:37 - 22/11/2021 11:37
  • Последна промена - 22/11/2021 11:38
Essential Upgrade Works (Решени)
  • Важност на пораката - Средна
  • Влијаат Систем - Other
  • We will be carryout out essential upgrade works on Monday 15th November between 19:00 and 23:59. We will where possible try and limit any disruption to your service during this time, however, some customers may see connections issue but this will only be for a short time.

    We apologies for any inconvenience this may cause.

  • Дата - 15/11/2021 19:00 - 22/11/2021 10:47
  • Последна промена - 10/11/2021 16:56
Evening Essential Maintenance Work (Решени)
  • Важност на пораката - Средна
  • Влијаат Сервер - HostingExchangeSrv
  • We will be carrying out essential maintenance on our hosted exchange 2013 platform every evening this week, customers who are using our 2013 platform may notice short periods where their mailbox is reported offline between the hours of 18:00 and 23:59 each evening. Where possible we will try and limit any disruption to your service.

    This will not affect customers who are on Office 365.

    We would like to apologise in advance for any inconvenience this may cause.

  • Дата - 10/11/2021 18:00 - 22/11/2021 10:47
  • Последна промена - 10/11/2021 15:52
Delayed Acronis Cyber Backups (Решени)
  • Важност на пораката - Ниска
  • Влијаат Систем - Acronis Cyber Cloud
  • Issue
    Customers who are using our Acronis Cyber Backup service may be experiencing issues with delayed backups which are leading to backups taking longer to process this is resulting in timeout errors, we are working with our vendor to resolve these issues and they have identified an issue which they are working on a fix - we will provide further updates as soon as we have one
     
    Affecting
    All customers hosted in the EU datacenter
     
    We apologies for the inconvenience caused
     
     

  • Дата - 02/07/2021 09:46
  • Последна промена - 19/07/2021 16:56
Mail Delivery Issues (Решени)
  • Важност на пораката - Критична
  • Влијаат Систем - FutureSpam & UltraVault
  • Details: Some customers may be seeing delayed and rejected emails, this is currently only affecting customers who are using our FutureSpam and UltraVault service, we are working with our supplier to rectify the issue as soon as possible, further updates will follow

    We apologies for any inconvenience caused

    UPDATE 12:30

    We are continuing to work with our supplier to rectify the issue, we will provide a further update as soon as we can

    UPDATE 14:40

    The issue has now been resolved - We apologies for the inconvenience caused

  • Дата - 26/04/2021 10:42
  • Последна промена - 26/04/2021 14:40
Acronis Cyber Cloud Maintenance Updates (Решени)
  • Важност на пораката - Средна
  • Влијаат Сервер - Acronis Cyber Cloud
  • Details

    Maintenance timeline (GMT +02): 26 April 2021 08:30 PM - 27 April 2021 12:30 AM 
    Maintenance timeline (GMT +00): 26 April 2021 06:30 PM - 26 April 2021 10:30 PM 
    Maintenance total duration: 4h 0m 
    Maintenance details: Acronis Cloud Team will update Acronis Cyber Cloud to the latest 21.04 release. 

    Affected by maintenance: Backup Console, Files Cloud, DR Cloud, Notary, OB Web Restore, Web Restore, Management Console, Backup and/or Restore operations 
    Services impact: Acronis Services may become unavailable for up to 2 hours during the activity.

  • Дата - 26/04/2021 12:30 - 02/07/2021 11:00
  • Последна промена - 15/04/2021 09:25
Acronis Cyber Cloud Maintenance Updates (Решени)
  • Важност на пораката - Средна
  • Влијаат Сервер - Acronis Cyber Cloud
  • Details

    Maintenance timeline (GMT +01): 14 April 2021 07:00 PM - 14 April 2021 11:00 PM 
    Maintenance timeline (GMT +00): 14 April 2021 06:00 PM - 14 April 2021 10:00 PM 
    Maintenance total duration: 4h 0m 
    Maintenance details: Acronis Disaster Recovery Team will perform an activity in which the iSCI targets will be switched from TGTD to SCST in order to improve the quality of the provided Acronis services 

    Affected by maintenance: DR Cloud, Acronis Backup Scanning Agent 
    Services impact: Customer's Virtual Machine appliances may become temporarily unavailable for up to 2 hours during the activity, due to iSCSI target change.

  • Дата - 14/04/2021 19:00 - 26/04/2021 10:49
  • Последна промена - 15/04/2021 09:23
Sales and Support Phones Lines (Решени)
  • Важност на пораката - Висока
  • Влијаат Други - Phone Lines
  • Details: We are currently experiencing issues with our phones lines, our engineers are investigating this now and will provide an update as soon as possible, in the meantime please raise a ticket via your secure online portal here https://portal.simplyms.com/ if you have an accounts or support issue one of the team will come back to you as soon as they can, we apologise for any inconvenience caused

    Update: We are working with our phone provider to resolve the issues we are experiencing with our phones lines further updates to follow

  • Дата - 14/04/2021 10:41 - 15/04/2021 09:21
  • Последна промена - 14/04/2021 13:02
Direct Debit Notifications (Решени)
  • Важност на пораката - Средна
  • Влијаат Други - Billing/Direct Debit
  • Details: We are aware of an issue with our direct debit system sending out several failed emails to our direct debit customers, we are looking into this and will update you shortly

  • Дата - 01/04/2021 09:26 - 01/04/2021 13:06
  • Последна промена - 01/04/2021 09:28
SMS Portal Error (Решени)
  • Важност на пораката - Средна
  • Влијаат Систем - SMS Portal
  • Details: We have received reports customers are receiving the message below when trying to access or make changes on the SMS Portal. We are currently looking into this report and working with our portal provider for a resolution aware if this issues and is currently being investigated

    Oops!
    Something went wrong and we couldn't process your request

    Workaround: For any changes to Office 365 such as password resets you can do this directly on Office 365 (https://portal.office.com) as long as you are a global admin, please contact support if you need any assistance

    We apologies for any inconvenience caused, further updates to follow

  • Дата - 23/03/2021 10:09 - 01/04/2021 09:25
  • Последна промена - 24/03/2021 10:46
Hosted Exchange maintenance (Решени)
  • Важност на пораката - Висока
  • Влијаат Сервер - HostingExchangeSrv
  • Detail: This evening our infrastructure engineers are doing some work on some of our hosted exchange servers.

    This may result in short periods of downtime.

    Apologies for this, we will post again once the maintenance has ended and appreciate your patience.

     

    Potential user impact: users on the servers affected may see short periods of downtime through the evening.

     

    ETA for resolution: it is expected that all servers will be back to normal by 23.59

  • Дата - 03/03/2021 18:47 - 03/03/2021 22:20
  • Последна промена - 03/03/2021 18:50
FutureSpam Portal (Решени)
  • Важност на пораката - Средна
  • Влијаат Систем - FutureSpam
  • Title: FutureSpam Live Tracing Not Updating

    User Impact: Users may be seeing the live tracking in FutureSpam hasn't updated since this morning

    Current Status: Our supplier has identified the issue and their engineers are working on resolving the issue

     

  • Дата - 12/02/2021 15:51
  • Последна промена - 13/02/2021 12:36
FutureSpam Portal (Решени)
  • Важност на пораката - Висока
  • Влијаат Систем - FutureSpam
  • Title: Unable to access the FutureSpam portal 

    User Impact: Users will not be able to access or login to the FutureSpam portal and release email quarantined

    Current Status: Our engineers on working on a resolution with our supplier for a resolution, please accept our apologies for the inconvenience caused, in the meantime please use the alternative unbranded portal link below to access the quarantine

    https://cp.hornetsecurity.com/

     

  • Дата - 08/02/2021 10:32
  • Последна промена - 09/02/2021 15:03
Some users may be unable to share via Teams (Решени)
  • Важност на пораката - Средна
  • Влијаат Други - Office 365
  • Title: Some users may be unable to share content via Microsoft Teams

    User Impact: Users may be unable to share content via Microsoft Teams.


    Current status: We're analyzing system logs to determine the source of the issue.


    Scope of impact: Impact is specific to users who are served through the affected infrastructure.

  • Дата - 18/01/2021 10:01 - 18/01/2021 16:39
  • Последна промена - 18/01/2021 10:05
Multiple chat functionalities down in Teams (Решени)
  • Важност на пораката - Висока
  • Влијаат Други - Office 365
  • Title: Multiple chat functionalities down within Microsoft Teams service
     
    User Impact: Users may be unable to send and receive chat and channel messages.
     
     
    More info: Impact is specific but not limited to the following scenarios:

    - 1:1 and group chat messages
    - Channel messages
     
    Current status: We're rerouting user traffic to alternate infrastructure as a mitigation step while we determine the root cause of impact.
     
     
    Scope of impact: Impact is specific to users hosted in Europe.

  • Дата - 18/01/2021 09:57 - 18/01/2021 16:39
  • Последна промена - 18/01/2021 10:01
Unable to access Microsoft 365 services. (Решени)
  • Важност на пораката - Висока
  • Влијаат Други - Microsoft/Office 365
  • Title: Some users in the UK may be unable to access Microsoft 365 services.

    User impact: Some users in the United Kingdom may have been unable to access Microsoft 365 services.

    More info: Users who were able to access the service may have experienced degraded performance.

    Impacted services include, but were not limited to:

    SharePoint Online
    OneDrive for Business
    Microsoft Teams
    Microsoft 365 admin centre

    Current status: We're reviewing network trace logs to isolate the source of the issue.

    Scope of impact: Impact appears to be affecting users located in the United Kingdom, however, we've also received of reports of impact from other European countries.

  • Дата - 11/12/2020 15:40 - 14/12/2020 08:43
  • Последна промена - 11/12/2020 16:35
Microsoft/Office 365 Exchange Online (Решени)
  • Важност на пораката - Средна
  • Влијаат Систем - Exchange Online/Office 365
  • Users may be unable to access their mailboxes through Exchange Online via all connection methods

    Status
    Investigating
    User impact
    Users may be unable to access their mailboxes through Exchange Online via all connection methods.  Microsoft is investigating this issue and we are awaiting a further update from them
     

  • Дата - 05/11/2020 21:20 - 07/11/2020 19:13
  • Последна промена - 05/11/2020 21:22
Can't access IMAP on Hosted Exchange (Решени)
  • Важност на пораката - Средна
  • Влијаат Сервер - HostingExchangeSrv
  • Incident information

    Title: Can't access IMAP on Hosted Exchange

    Status

    Resolved

    Details

    Title: Can't access IMAP on Hosted Exchange

    User Impact: Users may be unable to access the Outlook client or mail application using IMAP on exchange 2013.

    Current status: Our server administrators are working on resolving this issue. 

    Scope of impact: Impact is specific to users who are using IMAP on hosted exchange 2013, Please use Webmail/OWA in the meantime to access your mailbox https://exchange.mse2010.com/

     

    We apologies for any inconvenience caused

  • Дата - 30/10/2020 13:20
  • Последна промена - 30/10/2020 13:47
Microsoft/Office 365 Customers (Решени)
  • Важност на пораката - Средна
  • Влијаат Други - Microsoft 365
  • Microsoft has reported the following incident, This is only effecting Microsoft/Office 365 customers

     

    Incident information

    Title: Can't access Outlook or Outlook on the web

    Status

    Service Degradation

    Details

    Title: Can't access Outlook or Outlook on the web

    User Impact: Users may be unable to access the Outlook client or Outlook on the web.

    Current status: We're gathering diagnostic data to help us determine the root cause of impact. 

    Scope of impact: Impact is specific to users who are served through the affected infrastructure.

     

    UPDATE 1


    Incident information

    Title: Some users can't access the Outlook client or Outlook on the web

     

    Status

    Service Restored

     

    Details

     

    Title: Some users can't access the Outlook client or Outlook on the web

    User Impact: A very small number of users may have been unable to access the Outlook client or Outlook on the web.

    Current status: We've investigated a problem with the Exchange Online service and have confirmed that service is now restored. We're reviewing system telemetry to confirm that this was a monitoring issue and there was no user impact. We'll provide additional information in the closure summary.

     

  • Дата - 24/08/2020 09:29
  • Последна промена - 22/09/2020 09:32
Sales & Support Phone Lines (Решени)
  • Важност на пораката - Висока
  • Влијаат Други - Phone Lines
  • We are currently experiencing issues with our sales and support phone lines, we are looking at this as a matter of urgency and if you need to contact us please open a ticket via your online portal
     
    Apologies for the inconvenience caused

     

  • Дата - 17/08/2020 09:31
  • Последна промена - 17/08/2020 09:52
Outlook Searching Error (Решени)
  • Важност на пораката - Ниска
  • Влијаат Други - Outlook/Non SMS
  • Microsoft is currently working on an issue which is effecting searching in Outlook, users are seeing the following error below when performing a search

    "It looks like there's a problem with your internet connection, let's look on your computer instead"

    Searching does seem to work fine via Webmail

    We have no ETA on when Microsoft will resolve this issue but they have provided us with the following update

    Status:

    Service degradation

    User impact:

    Users may experience search failures in the Outlook desktop client.

    Latest message:

    Title: Many users will see searches failing in the Outlook desktop client User Impact: Users may experience search failures in the Outlook desktop client.

    More info: 

    Users' searches will default to a local search, they will be unable to search the Exchange Online service. This issue is only affecting on-premises users using non-Modern authentication. Users who have access to Outlook on the web may be able to use that protocol as an alternative method to search the service.

    Current status:

    We've determined that an issue in the authentication process is misrouting search requests, causing some requests to fail. We're developing a fix and will run it in our test environment to ensure it doesn't cause any further issues. Once we've validated in our test environment, we'll begin the deployment to the affected infrastructure.

    Scope of impact:

    This issue may potentially affect any of your users attempting to search in their Outlook desktop clients.

    Root cause:

    An issue in the authentication process is misrouting search requests, causing some requests to fail.

  • Дата - 06/05/2020 14:53
  • Последна промена - 28/07/2020 18:09
Exchange 2013 Searching (Решени)
  • Важност на пораката - Средна
  • Влијаат Сервер - HostingExchangeSrv
  • Exchange 2013 platform is still experiencing issues searching via outlook and webmail for a limited number of customers, our engineers are currently working on a resolution if you are seeing this issue please open a support ticket with our support team https://portal.simplyms.com/myaccount/submitticket.php and we will escalate it for you

    We do apologies for this inconvenience

    UPDATE - 15:00

    If you are unable to search via webmail and Outlook please open a support ticekt with our support team and we will escalate this to our engineers

  • Дата - 14/07/2020 10:29
  • Последна промена - 28/07/2020 18:09
Microsoft Outlook Update (Решени)
  • Важност на пораката - Средна
  • Влијаат Систем - Outlook/Office 365
  • Microsoft is investigating whether a recently deployed update could be the source of this issue. As a workaround, users can utilize Outlook on the web or their mobile clients.

    We're rolling out a fix for this issue, and we expect the mitigation to reach all customers over the next few hours.

    We've completed the fix rollout and confirmed via internal monitoring the service has recovered. Please note, users may need to restart the Outlook client to enable the fix

    For latest updates on this please visit https://twitter.com/MSFT365Status/

    UPDATE - 15:00

    Microsoft have completed the fix rollout and confirmed via internal monitoring the service has recovered. Please note, users may need to restart the Outlook client to enable the fix

  • Дата - 15/07/2020 23:39
  • Последна промена - 17/07/2020 15:03
Hosted Exchange 2013 Connectivity (Решени)
  • Важност на пораката - Висока
  • Влијаат Сервер - HostingExchangeSrv
  • We are currently aware of an outage for some customers on our exchange 2013 platform, our engineers are currently looking into it as a matter of urgency.

    We will update this status page with further updates as soon as possible

    We apologise for the inconvenience caused during this time

    UPDATE - 19:30

    Our engineers are still working on the outage reported this morning, an update will follow as soon as possible

    Once again We apologise for the inconvenience caused during this time

    UPDATE - 21:30

    Our engineers are still working on the issue with exchange 2013, access to mailboxes should now be back again for the majority of our customers, we are closely monitoring this, further updates to follow

    We apologies for the inconvenience which has been caused

    UPDATE - 23:00

    Our engineers are still working on the issue with exchange 2013, we are getting reports from some customer's that they can access their mailboxes again, we are closely monitoring this, further updates to follow

    We apologies for the inconvenience which has been caused

    UPDATE - 01:20

    Our engineers are working on the 2013 platform, you should now be able to access your mailbox via https://exchange.mse2010.com/ we are closely monitoring the system.

    Thank you for your cooperation during this time and our apologies for the inconvenience which has been caused

    UPDATE - 07:40

    Our engineers have identified a small number of customers on exchange 2013 who still may not be able to connect, this is being investigated and we will update you as soon as possible

    Apologies for the inconvenience caused

    UPDATE - 12:05

    Our engineers are still working on a number of customers that are still unable to connect or access their mailboxes, we are working on getting this resolved as soon as possible and further updates will follow

    Apologies for the inconvenience caused

    UPDATE - 15:50

    Our engineers are still working on a number of customers who are still experiencing connectivity issues, we are working on getting this resolved as soon as possible

    Apologies for the inconvenience caused

    UPDATE - 18:37

    Our engineers are still working on exchange 2013 the majority of users should now be able to connect, please check webmail if you are still seeing issues https://exchange.mse2010.com

    We are continuing to monitor 2013 and will provide further updates as soon as possible

    UPDATE - 22:00

    The majority of customers on 2013 will now their service restored, there are still a small number of customers who will still be seeing issues, we are still working on as a matter as a priority and will provide an update as soon as possible

    Apologies for the inconvenience caused

    UPDATE - 00:30

    All mailbox should now be accessible our engineers are still working on 2013 and will continue to monitor the service overnight, should you need to contact our support team please open a ticket https://support.simplyms.com and we will get back to you as soon as possible

    UPDATE - 09:08

    We are continuing to monitor 2013 for ongoing issues we will update you as soon as possible Apologies for the inconvenience caused

    UPDATE - 11:28

    If you are experiencing connectivity issues with Outlook and POP/IMAP we are aware of this and our engineers are working on this now, please use webmail in the meantime https://exchange.mse2010.com There is currently long waiting times for our support team 

    Please open a support ticket via your online portal and one of the team will come back to you as soon as possible https://support.simplyms.com 

    We apologies for the inconvenience caused

    UPDATE - 15:40

    We are still seeing some customers having issues getting Outlook and POP/IMAP to connect, we are still working on this as a matter of urgency and will provide a resolution as soon as possible please use webmail in the meantime https://exchange.mse2010.com

    UPDATE - 21:57

    2013 customers should now be able to connect and access their mailboxes however if you are still seeing any issues please open a support ticket https://support.simplyms.com with our support team

    Our engineers are working on a small number of mailboxes seeing some issues

    Apologies for the inconvenience caused over the last few days with accessing your services with us

    UPDATE - 10:30

    Our engineers are continuing to monitor the exchange 2013 platform and they are still working on a small number of mailboxes seeing some issues, we will continue to provide an update when they are available

    UPDATE - 23:30

    All connectivity issues are now resolved on 2013, We are still restoring several mailboxes we currently have no ETA as to when this will be completed but we are working as fast as we can to speed this up

    UPDATE - 15:00

    All connectivity issues are now resolved if you are still seeing an issue please contact our support team

  • Дата - 11/07/2020 09:27
  • Последна промена - 17/07/2020 15:01
Technical Support Phone Lines (Решени)
  • Важност на пораката - Висока
  • Влијаат Други - Phone Lines
  • We are receiving high volumes of calls to our support desk expect long delays, if this is not urgent please open a support ticket via our support site support.simplyms.com

    We apologies for the inconvenience caused

  • Дата - 13/07/2020 09:21 - 13/07/2020 22:02
  • Последна промена - 13/07/2020 09:24
Microsoft/Office 365 Can't access email (Решени)
  • Важност на пораката - Висока
  • Влијаат Систем - Exchange Online
  • User Impact
     
    Users may be unable to connect to the Exchange Online service when using the Outlook client.

    Current status
     
    We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.

    Scope of impact
     
    Impact is specific to users who are served through the affected infrastructure in Great Britain.
     
    Updates to follow

  • Дата - 09/07/2020 12:51
  • Последна промена - 11/07/2020 10:50
Scheduled Maintenance (Решени)
  • Важност на пораката - Висока
  • Влијаат Систем - All Services
  • Our Network Operation Team will be carrying out important maintenance to our infrastructure on:

    Friday 26th at 19:00 to 09:00 Saturday 27th June

    During this time you may see service interruption and loss of connectivity at any point throughout this maintenance window.

    Once the work is complete, your service will resume and we will update this status page.

    Please accept our sincere apologies for the short notice and any inconvenience this may cause.

    SMS Technical Support Team

  • Дата - 26/06/2020 20:00
  • Последна промена - 27/06/2020 04:02
Scheduled maintenance work completed (Решени)
  • Важност на пораката - Висока
  • Влијаат Други - Scheduled maintenance work completed
  • Scheduled maintenance work completed

    The work has now been completed and your systems should be connected

    There may be some delays to overnight emails but they should be delivered very soon

    Thank you for your kind patience this evening

  • Дата - 27/06/2020 04:00
  • Последна промена - 27/06/2020 04:01
Scheduled Maintenance (Решени)
  • Важност на пораката - Средна
  • Влијаат Сервер - HostingExchangeSrv
  • Server patching and hotfix:

     

    • Exchange server update
    • Security Hotfix KB4536988 

    Please note not all customers will be affected during this time but some may see intermittent connection issues whilst the maintenance is being carried out
     
     

  • Дата - 01/06/2020 22:00 - 02/06/2020 01:00
  • Последна промена - 03/06/2020 10:02
Mobile Phone Connectivity (Решени)
  • Важност на пораката - Средна
  • Влијаат Други - Active Sync
  • We have received reports from some customers they are experiencing issues connecting to email over there mobile network, connecting to Wifi will resolve this issue, we are investigating as to why this is occurring

    This is only affecting mobile phones, if you are seeing this on Windows/Mac please contact our support team via you online portal - https://portal.simplyms.com/

     

     

  • Дата - 03/03/2020 12:56
  • Последна промена - 03/03/2020 14:56
Scheduled Maintenance (Решени)
  • Важност на пораката - Средна
  • Влијаат Систем - Hosted Exchange
  • We will be carrying our essentials maintenance on Friday 29th November from the hours of 19:00-21:00.

    During this time mailboxes on hosted exchange 2010 and 2013 may be unavailable during server restarts.

    Any connectivity issues you may experience will resolve themselves in due course.

     

  • Дата - 29/11/2019 19:00 - 02/12/2019 16:13
  • Последна промена - 26/11/2019 15:49
FutureSpam Portal (Решени)
  • Важност на пораката - Средна
  • Влијаат Други - FutureSpam & UltraVault
  • UPDATE: This issue is now resolved apologies for any inconvenience caused

    We have reports of customers having issues connecting to our FutureSpam & UltraVault Flash Portal - Our supplier is investigating this issue and further updates are to follow

    The new HTML5 version of the portal is unaffected and can be accessed using the same login details here https://portal.futurespam.com/

  • Дата - 22/11/2019 11:58 - 22/11/2019 16:14
  • Последна промена - 22/11/2019 16:14
Connectivity Issues (Решени)
  • Важност на пораката - Висока
  • Влијаат Други - Hosted Exchange/OWA
  • UPDATE^ BT now confirmed that there was a BT “backbone” infrastructure failure: Traffic has been diverted around this issue and we have
    reports of service recoveries

    We've had customers saying they can't connect to us. It's not us with the problem. BT are having issues with internet - 1,075 reports to them in last half hour - https://downdetector.co.uk/status/bt-british-telecom/

  • Дата - 14/11/2019 12:11 - 15/11/2019 11:59
  • Последна промена - 14/11/2019 15:00