Step 1
Log onto the SMS portal (https://portal.simplyms.com/) by clicking Account and Login
Step 2
Enter your Email Address and Password, then click Login
Step 3
Click Support then Tickets
Step 4
Click Open Ticket
Step 5
Choose a department, Technical Support or Accounts
Step 6
Complete the following, then click Submit
- Subject
- Message - Include as much detail about the issue or query as possible
- Attachments - Click Choose File to include a file and click Add More if you have more than one file to send
- Technical Experience - Select either Low, Medium or High, we use this so we can provide the best overall experience
- Sensitive Data - If you need to send us a password, please use the sensitive data field
Step 7
Your ticket has now been raised, click Continue to finish
Step 8
If you need to add any additional information or want to reply, click Reply
