Acronis Cyber Cloud Maintenance Updates Scheduled
Priority - Medium Affecting Server - Acronis Cyber Cloud

Details

Maintenance timeline (GMT +02): 26 April 2021 08:30 PM - 27 April 2021 12:30 AM 
Maintenance timeline (GMT +00): 26 April 2021 06:30 PM - 26 April 2021 10:30 PM 
Maintenance total duration: 4h 0m 
Maintenance details: Acronis Cloud Team will update Acronis Cyber Cloud to the latest 21.04 release. 

Affected by maintenance: Backup Console, Files Cloud, DR Cloud, Notary, OB Web Restore, Web Restore, Management Console, Backup and/or Restore operations 
Services impact: Acronis Services may become unavailable for up to 2 hours during the activity.

Sales and Support Phones Lines In Progress
Priority - High Affecting Other - Phone Lines

Details: We are currently experiencing issues with our phones lines, our engineers are investigating this now and will provide an update as soon as possible, in the meantime please raise a ticket via your secure online portal here https://portal.simplyms.com/ if you have an accounts or support issue one of the team will come back to you as soon as they can, we apologise for any inconvenience caused

Update: We are working with our phone provider to resolve the issues we are experiencing with our phones lines further updates to follow