Office 365 Email Connectivity (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na Jiné - Office 365

  • This update has been provided by Microsoft

     
    Users may be experiencing issues with accessing email messages on the iOS native mail app

    Issue ID: EX1021490
    Affected services: Exchange Online
    Status: Service degradation
    Issue type: Advisory
    Start time: 3 Mar 2025, 00:14 GMT

    More info
    Users may be able to click "continue" when prompted and navigate back to re-entering their password to attempt to resolve impact. If users aren't prompted but are still experiencing impact, please follow the steps in the following link:
    https://support.microsoft.com/en-us/office/reconnecting-your-microsoft-365-account-to-apple-mail-83df246e-34d2-4dbb-8e37-23a90c13e16e

    The problem is specific to the native mail app on iOS and macOS devices. Microsoft Outlook for mobile and mac are not affected and can be used without issue.

    Impacted users are encouraged file a support ticket with Apple to provide valuable logging information to assist with Microsoft continued joint investigation with Apple into the source of impact.

    Scope of impact
    Some users accessing their email from the native iOS and macOS email app may be affected.

    Current status
    4 Mar 2025, 03:47 GMT
    We've reverted a standard service update that we anticipate is resulting in impact. We're reaching out to a subset of affected users to gather a reproduction of impact, which will help validate that the issue is mitigated after the aforementioned change to the affected infrastructure.

    5 Mar 2025, 09:50 GMT
    The issue affecting iOS users on Office 365 is still under investigation. We are awaiting a further update from Microsoft. We apologise for any inconvenience this may cause.

    5 Mar 2025, 11:46 GMT
    Microsoft are still investigating the issue which is affecting iOS users connection to their mailboxes and will be providing an update later today

    6 Mar 2025, 07:41 GMT
    Microsoft is continuing to work on the issue affecting iOS users. Additionally, some Android users have reported the same problem. Further updates will be released soon. We apologise for the inconvenience this is caused

    7 Mar 2025, 07:49 GMT
    Microsoft is continuing its investigation into the issue that affects iOS users on Office 365. Once they have identified the root cause, they will continue this collaboration to develop a solution for this problem.

    8 Mar 2025, 07:29 GMT
    Microsoft joint investigation with the third-party is progressing, though it's taking an extended period of time due to the complexity of the issue. We'll provide an update on the status of the investigation, including our findings if pertinent, by our next scheduled update.

    10 Mar 2025, 09.34 GMT
    Microsoft is still actively investigating an issue that is affecting some iOS users connecting to their mailboxes. This issue has also been reported to be affecting some Mac mail users. Microsoft is hopeful of having a fix available as soon as possible. We apologise for the inconvenience this is currently causing.

    10 Mar 2025, 23:41 GMT
    Microsoft has confirmed that the issue affecting iOS and Mac Mail users is now receding. Further updates can be found here: portal.office.com/servicestatus?. We apologise for any inconvenience this may have caused.

    11 Mar 2025, 15:14 GMT
    Microsoft has confirmed that the issue impacting iOS users has been largely resolved. A small number of users are still experiencing this problem, which they are continuing to monitor. We sincerely apologise for the inconvenience this has caused.

    If you are still experiencing issues with Mac Mail, please follow the instructions outlined in the provided link: https://support.microsoft.com/en-us/office/reconnecting-your-microsoft-365-account-to-apple-mail-83df246e-34d2-4dbb-8e37-23a90c13e16e

    13 Mar 2025, 12:31 GMT
    Microsoft is still monitoring the ongoing issue affecting Apple users who are unable to connect or verify their Office 365 mailboxes. Further updates are to follow

    17 Mar 2025, 07:26 GMT
    Microsoft has confirmed after monitoring telemetry, they have confirmed that as affected users continue taking the actions outlined in the "More Info" section above of this communication, errors associated with impact are reducing and thus additional remediation efforts within the Microsoft-managed environment aren’t required. They are continuing to monitor telemetry to ensure that errors and the number of affected users decreases to pre-event levels.

    28 Mar 2025, 15:21 GMT
    Microsoft are reporting no issues with this service currently and the matter has been resolved, if you're still seeing an issue please raise a ticket with our support team and will investigate the matter further

  • Datum - 04/03/2025 03:47 - 28/03/2025 15:21
  • Poslední aktualizace - 28/03/2025 15:22
Connecting Issues with Apple Mail (Vyřešeno)
  • Priorita - Vysoká
  • Vztahuje se na Jiné - Office 365

  • Currently, there's an issue where Microsoft 365 email accounts are being disconnected from Apple Mail. Microsoft is aware of this issue and actively working to resolve it.

    In the meantime, to resolve this issue, please follow these steps.

    Re-enter your login credentials

    1. When prompted, click Edit Settings in the Apple Mail app and re-enter your login credentials.

    2. If you don't see the message in the Apple Mail app:

      1. Open the Settings app.

      2. Click on Apps > Mail > Mail Accounts.

      3. Re-enter your login credentials.

    If the above does not work, please delete and re-add your Exchange account in the Apple Mail app by following the steps below.

    Update your Microsoft 365 account in the Apple Mail app

    1. Delete your Microsoft 365 account from Apple Mail:

      1. Open the Settings app.

      2. Tap on Apps > Mail.

      3. Tap Mail Accounts > Exchange.

      4. At the bottom of the page, click Delete Account.

    2. Add your Microsoft 365 account to Apple Mail: 

      1. Open the Settings app.

      2. Tap on Apps > Mail.

      3. Tap Mail Accounts > Add Account.

      4. Tap Microsoft Exchange and proceed to enter your credentials.

     

  • Datum - 07/03/2025 22:51 - 11/03/2025 15:13
  • Poslední aktualizace - 07/03/2025 22:57
Users may be unable to access or use some Mic (Vyřešeno)
  • Priorita - Vysoká
  • Vztahuje se na Jiné - MIcrosoft 365 Services

  • Microsoft is investigating several issues affecting some customers' services on Microsoft 365, below is a summary of services affected, further updates to follow

    The affected scenarios are as follows:

    Users may be unable to access Exchange Online using the following impacted connection methods:
    - Outlook on the web
    - Outlook desktop client
    - Representational State Transfer (REST)
    - Exchange ActiveSync (EAS)

    Users may be unable to use the following features within Microsoft Teams:
    - Users are unable to create or update Virtual Events, including webinars and Town Halls.
    - Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings.
    - Users are unable to create chat, add users and create or edited meetings.
    - Users are unable to create or modify new teams and channels.
    - Users may be unable to update presence.
    - Users may be unable to use the search function.
    - Users may not see updated list of files and links failing to load within the Chat shared tab.

    Users may experience the following issues with Microsoft Purview:
    - Users may be unable to access the Purview Portal, or Purview Solutions.
    - Users may experience delays in policy stamping and with Adaptive Scope Evaluations.

    Users may be unable to export content or set and view labels within Microsoft Fabric.

    Some Microsoft Fabric users with Purview Information Protection Policies with sensitivity labels enabled, may be unable to use interactive operations on Power BI Desktop format files and reports, including export operations on Fabric artifacts with Sensitivity labels applied.

    Users may be unable to use the search feature within SharePoint Online.

    Users may be unable to perform the following actions within Microsoft Defender for Office365.
    - Users may be unable to create simulations, simulation payloads or end user notifications.
    - Users may experience issues with delivery for end user notifications and simulation messages
    - Some users may experience failures in manual or AIR approved Remediation Actions submitted through ThreatExplorer, Advanced Hunting or the Action Center.
     - Users may experiences issues with viewing simulation reports, and content.

    Users may also be unable to print via Universal Print.

    Users may experience errors running flows that utilize cloud connectors in Power Automate for Desktop.

    Users may be unable to access their bookings within Microsoft Bookings.

  • Datum - 25/11/2024 14:56 - 26/11/2024 14:30
  • Poslední aktualizace - 25/11/2024 15:00
Global IT Outage (Vyřešeno)
  • Priorita - Nízká
  • Vztahuje se na Jiné - Non SMS Services

  • Regarding today's global IT outage. SMS have been unaffected by this problem which was caused by a faulty security update from a security vendor called CrowdStrike. We can confirm that we do not use CrowdStrike nor do we sell the product and as such, all services provided from SMS are currently working as they should.

     

  • Datum - 19/07/2024 12:01 - 25/11/2024 15:00
  • Poslední aktualizace - 19/07/2024 12:03
GenX Web Hosting (Vyřešeno)
  • Priorita - Vysoká
  • Vztahuje se na Jiné - Web Hosting - Linux

  • Resolved

    This incident has been resolved.
     
    Update
     
    We are currently working on resolving this issue.
    We apologise for the inconvenience caused and thank you for your patience.

    Update

    We are currently working on resolving this issue.

    Identified

    Due to a technical disruption, some customers may face issues with their GenX Web Hosting on Linux.

  • Datum - 10/04/2024 12:50
  • Poslední aktualizace - 10/04/2024 15:46
FutureSpam Portal (Vyřešeno)
  • Priorita - Vysoká
  • Vztahuje se na Jiné - FutureSpam Portal

  • We are aware of an issue accessing our FutureSpam portal. We are investigating this issue with our partner and will provide a further update as soon as possible. We apologise for any inconvenience caused

  • Datum - 09/02/2024 11:52 - 10/04/2024 12:33
  • Poslední aktualizace - 09/02/2024 11:54
POP/IMAP Connectivity Issue (Vyřešeno)
  • Priorita - Nízká
  • Vztahuje se na Server - HostingExchangeSrv

  • We are aware that some customers may be having problems logging in with IMAP & POP. Our engineers are looking into the issue at the moment, further updates to follow

    UPDATE

    We are continuing to monitor this issue. Our engineers have now found the fault and have resolved it. If you are still seeing an issue please contact us

  • Datum - 16/03/2023 13:07 - 09/02/2024 11:54
  • Poslední aktualizace - 16/03/2023 17:27
Hosted Exchange 2013 (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na Server - HostingExchangeSrv

  • We are receiving reports of connectivity issues for our hosted exchange 2013 customers, we are investigating this now, and further updates can be found on our Twitter status page https://twitter.com/SimplyMS_status

  • Datum - 24/11/2022 09:11 - 24/11/2022 09:41
  • Poslední aktualizace - 24/11/2022 09:14
DNS Issue (Vyřešeno)
  • Priorita - Vysoká
  • Vztahuje se na Jiné - DNS

  • We are investigating an issue with one of our DNS servers, this is only affecting some customers, if you are seeing an issue please open a support ticket on the below link and we will provide further assistance

    https://portal.simplyms.com/myaccount/submitticket.php?step=2&deptid=2

  • Datum - 24/05/2022 09:32 - 30/05/2022 10:25
  • Poslední aktualizace - 24/05/2022 10:08
Acronis Cloud Backup (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na Jiné - Acronis Cloud Backup

  • Update
    Acronis are still actively working on this issue with their specialist team a further update will follow

    We apologies for any inconvenience caused


    Issue
    We’re receiving reports that users are seeing "storage unavailable" using our Acronis Cloud Backup Service, We have escalated this to Acronis and they are currently working on resolving this issue.

    We apologies for any inconvenience caused

  • Datum - 21/12/2021 11:34 - 23/12/2021 16:49
  • Poslední aktualizace - 22/12/2021 16:33
Sales and Support Phone Lines (Vyřešeno)
  • Priorita - Vysoká
  • Vztahuje se na Jiné - Phone System

  • We are currently experiencing an issue with our sales and support phones lines this morning, we are currently investigating this issue and apologies for any inconvenience caused.

    If you have an issue or query please raise a ticket via your online account https://portal.simplyms.com/ and one of the team will come back to you as soon as possible

    UPDATE: This issue has now been resolved

  • Datum - 22/11/2021 10:37 - 22/11/2021 11:37
  • Poslední aktualizace - 22/11/2021 11:38
Essential Upgrade Works (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na System - Other

  • We will be carryout out essential upgrade works on Monday 15th November between 19:00 and 23:59. We will where possible try and limit any disruption to your service during this time, however, some customers may see connections issue but this will only be for a short time.

    We apologies for any inconvenience this may cause.

  • Datum - 15/11/2021 19:00 - 22/11/2021 10:47
  • Poslední aktualizace - 10/11/2021 16:56
Evening Essential Maintenance Work (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na Server - HostingExchangeSrv

  • We will be carrying out essential maintenance on our hosted exchange 2013 platform every evening this week, customers who are using our 2013 platform may notice short periods where their mailbox is reported offline between the hours of 18:00 and 23:59 each evening. Where possible we will try and limit any disruption to your service.

    This will not affect customers who are on Office 365.

    We would like to apologise in advance for any inconvenience this may cause.

  • Datum - 10/11/2021 18:00 - 22/11/2021 10:47
  • Poslední aktualizace - 10/11/2021 15:52
Delayed Acronis Cyber Backups (Vyřešeno)
  • Priorita - Nízká
  • Vztahuje se na System - Acronis Cyber Cloud

  • Issue
    Customers who are using our Acronis Cyber Backup service may be experiencing issues with delayed backups which are leading to backups taking longer to process this is resulting in timeout errors, we are working with our vendor to resolve these issues and they have identified an issue which they are working on a fix - we will provide further updates as soon as we have one
     
    Affecting
    All customers hosted in the EU datacenter
     
    We apologies for the inconvenience caused
     
     

  • Datum - 02/07/2021 09:46
  • Poslední aktualizace - 19/07/2021 16:56
Mail Delivery Issues (Vyřešeno)
  • Priorita - Kritická
  • Vztahuje se na System - FutureSpam & UltraVault

  • Details: Some customers may be seeing delayed and rejected emails, this is currently only affecting customers who are using our FutureSpam and UltraVault service, we are working with our supplier to rectify the issue as soon as possible, further updates will follow

    We apologies for any inconvenience caused

    UPDATE 12:30

    We are continuing to work with our supplier to rectify the issue, we will provide a further update as soon as we can

    UPDATE 14:40

    The issue has now been resolved - We apologies for the inconvenience caused

  • Datum - 26/04/2021 10:42
  • Poslední aktualizace - 26/04/2021 14:40
Acronis Cyber Cloud Maintenance Updates (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na Server - Acronis Cyber Cloud

  • Details

    Maintenance timeline (GMT +02): 26 April 2021 08:30 PM - 27 April 2021 12:30 AM 
    Maintenance timeline (GMT +00): 26 April 2021 06:30 PM - 26 April 2021 10:30 PM 
    Maintenance total duration: 4h 0m 
    Maintenance details: Acronis Cloud Team will update Acronis Cyber Cloud to the latest 21.04 release. 

    Affected by maintenance: Backup Console, Files Cloud, DR Cloud, Notary, OB Web Restore, Web Restore, Management Console, Backup and/or Restore operations 
    Services impact: Acronis Services may become unavailable for up to 2 hours during the activity.

  • Datum - 26/04/2021 12:30 - 02/07/2021 11:00
  • Poslední aktualizace - 15/04/2021 09:25
Acronis Cyber Cloud Maintenance Updates (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na Server - Acronis Cyber Cloud

  • Details

    Maintenance timeline (GMT +01): 14 April 2021 07:00 PM - 14 April 2021 11:00 PM 
    Maintenance timeline (GMT +00): 14 April 2021 06:00 PM - 14 April 2021 10:00 PM 
    Maintenance total duration: 4h 0m 
    Maintenance details: Acronis Disaster Recovery Team will perform an activity in which the iSCI targets will be switched from TGTD to SCST in order to improve the quality of the provided Acronis services 

    Affected by maintenance: DR Cloud, Acronis Backup Scanning Agent 
    Services impact: Customer's Virtual Machine appliances may become temporarily unavailable for up to 2 hours during the activity, due to iSCSI target change.

  • Datum - 14/04/2021 19:00 - 26/04/2021 10:49
  • Poslední aktualizace - 15/04/2021 09:23
Sales and Support Phones Lines (Vyřešeno)
  • Priorita - Vysoká
  • Vztahuje se na Jiné - Phone Lines

  • Details: We are currently experiencing issues with our phones lines, our engineers are investigating this now and will provide an update as soon as possible, in the meantime please raise a ticket via your secure online portal here https://portal.simplyms.com/ if you have an accounts or support issue one of the team will come back to you as soon as they can, we apologise for any inconvenience caused

    Update: We are working with our phone provider to resolve the issues we are experiencing with our phones lines further updates to follow

  • Datum - 14/04/2021 10:41 - 15/04/2021 09:21
  • Poslední aktualizace - 14/04/2021 13:02
Direct Debit Notifications (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na Jiné - Billing/Direct Debit

  • Details: We are aware of an issue with our direct debit system sending out several failed emails to our direct debit customers, we are looking into this and will update you shortly

  • Datum - 01/04/2021 09:26 - 01/04/2021 13:06
  • Poslední aktualizace - 01/04/2021 09:28
SMS Portal Error (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na System - SMS Portal

  • Details: We have received reports customers are receiving the message below when trying to access or make changes on the SMS Portal. We are currently looking into this report and working with our portal provider for a resolution aware if this issues and is currently being investigated

    Oops!
    Something went wrong and we couldn't process your request

    Workaround: For any changes to Office 365 such as password resets you can do this directly on Office 365 (https://portal.office.com) as long as you are a global admin, please contact support if you need any assistance

    We apologies for any inconvenience caused, further updates to follow

  • Datum - 23/03/2021 10:09 - 01/04/2021 09:25
  • Poslední aktualizace - 24/03/2021 10:46
Hosted Exchange maintenance (Vyřešeno)
  • Priorita - Vysoká
  • Vztahuje se na Server - HostingExchangeSrv

  • Detail: This evening our infrastructure engineers are doing some work on some of our hosted exchange servers.

    This may result in short periods of downtime.

    Apologies for this, we will post again once the maintenance has ended and appreciate your patience.

     

    Potential user impact: users on the servers affected may see short periods of downtime through the evening.

     

    ETA for resolution: it is expected that all servers will be back to normal by 23.59

  • Datum - 03/03/2021 18:47 - 03/03/2021 22:20
  • Poslední aktualizace - 03/03/2021 18:50
FutureSpam Portal (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na System - FutureSpam

  • Title: FutureSpam Live Tracing Not Updating

    User Impact: Users may be seeing the live tracking in FutureSpam hasn't updated since this morning

    Current Status: Our supplier has identified the issue and their engineers are working on resolving the issue

     

  • Datum - 12/02/2021 15:51
  • Poslední aktualizace - 13/02/2021 12:36
FutureSpam Portal (Vyřešeno)
  • Priorita - Vysoká
  • Vztahuje se na System - FutureSpam

  • Title: Unable to access the FutureSpam portal 

    User Impact: Users will not be able to access or login to the FutureSpam portal and release email quarantined

    Current Status: Our engineers on working on a resolution with our supplier for a resolution, please accept our apologies for the inconvenience caused, in the meantime please use the alternative unbranded portal link below to access the quarantine

    https://cp.hornetsecurity.com/

     

  • Datum - 08/02/2021 10:32
  • Poslední aktualizace - 09/02/2021 15:03
Some users may be unable to share via Teams (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na Jiné - Office 365

  • Title: Some users may be unable to share content via Microsoft Teams

     User Impact: Users may be unable to share content via Microsoft Teams.


    Current status: We're analyzing system logs to determine the source of the issue.


    Scope of impact: Impact is specific to users who are served through the affected infrastructure.

  • Datum - 18/01/2021 10:01 - 18/01/2021 16:39
  • Poslední aktualizace - 18/01/2021 10:05
Multiple chat functionalities down in Teams (Vyřešeno)
  • Priorita - Vysoká
  • Vztahuje se na Jiné - Office 365

  • Title: Multiple chat functionalities down within Microsoft Teams service
     
    User Impact: Users may be unable to send and receive chat and channel messages.
     
     
    More info: Impact is specific but not limited to the following scenarios:

    - 1:1 and group chat messages
    - Channel messages
     
    Current status: We're rerouting user traffic to alternate infrastructure as a mitigation step while we determine the root cause of impact.
     
     
    Scope of impact: Impact is specific to users hosted in Europe.

  • Datum - 18/01/2021 09:57 - 18/01/2021 16:39
  • Poslední aktualizace - 18/01/2021 10:01
Unable to access Microsoft 365 services. (Vyřešeno)
  • Priorita - Vysoká
  • Vztahuje se na Jiné - Microsoft/Office 365

  • Title: Some users in the UK may be unable to access Microsoft 365 services.

    User impact: Some users in the United Kingdom may have been unable to access Microsoft 365 services.

    More info: Users who were able to access the service may have experienced degraded performance.

    Impacted services include, but were not limited to:

    SharePoint Online
    OneDrive for Business
    Microsoft Teams
    Microsoft 365 admin centre

    Current status: We're reviewing network trace logs to isolate the source of the issue.

    Scope of impact: Impact appears to be affecting users located in the United Kingdom, however, we've also received of reports of impact from other European countries.

  • Datum - 11/12/2020 15:40 - 14/12/2020 08:43
  • Poslední aktualizace - 11/12/2020 16:35
Microsoft/Office 365 Exchange Online (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na System - Exchange Online/Office 365

  • Users may be unable to access their mailboxes through Exchange Online via all connection methods

    Status
    Investigating
    User impact
    Users may be unable to access their mailboxes through Exchange Online via all connection methods.  Microsoft is investigating this issue and we are awaiting a further update from them
     

  • Datum - 05/11/2020 21:20 - 07/11/2020 19:13
  • Poslední aktualizace - 05/11/2020 21:22
Can't access IMAP on Hosted Exchange (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na Server - HostingExchangeSrv

  • Incident information

    Title: Can't access IMAP on Hosted Exchange

    Status

    Resolved

    Details

    Title: Can't access IMAP on Hosted Exchange

    User Impact: Users may be unable to access the Outlook client or mail application using IMAP on exchange 2013.

    Current status: Our server administrators are working on resolving this issue. 

    Scope of impact: Impact is specific to users who are using IMAP on hosted exchange 2013, Please use Webmail/OWA in the meantime to access your mailbox https://exchange.mse2010.com/

     

    We apologies for any inconvenience caused

  • Datum - 30/10/2020 13:20
  • Poslední aktualizace - 30/10/2020 13:47
Microsoft/Office 365 Customers (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na Jiné - Microsoft 365

  • Microsoft has reported the following incident, This is only effecting Microsoft/Office 365 customers

     

    Incident information

    Title: Can't access Outlook or Outlook on the web

    Status

    Service Degradation

    Details

    Title: Can't access Outlook or Outlook on the web

    User Impact: Users may be unable to access the Outlook client or Outlook on the web.

    Current status: We're gathering diagnostic data to help us determine the root cause of impact. 

    Scope of impact: Impact is specific to users who are served through the affected infrastructure.

     

    UPDATE 1


    Incident information

    Title: Some users can't access the Outlook client or Outlook on the web

     

    Status

    Service Restored

     

    Details

     

    Title: Some users can't access the Outlook client or Outlook on the web

    User Impact: A very small number of users may have been unable to access the Outlook client or Outlook on the web.

    Current status: We've investigated a problem with the Exchange Online service and have confirmed that service is now restored. We're reviewing system telemetry to confirm that this was a monitoring issue and there was no user impact. We'll provide additional information in the closure summary.

     

  • Datum - 24/08/2020 09:29
  • Poslední aktualizace - 22/09/2020 09:32
Sales & Support Phone Lines (Vyřešeno)
  • Priorita - Vysoká
  • Vztahuje se na Jiné - Phone Lines

  • We are currently experiencing issues with our sales and support phone lines, we are looking at this as a matter of urgency and if you need to contact us please open a ticket via your online portal
     
    Apologies for the inconvenience caused

     

  • Datum - 17/08/2020 09:31
  • Poslední aktualizace - 17/08/2020 09:52
Outlook Searching Error (Vyřešeno)
  • Priorita - Nízká
  • Vztahuje se na Jiné - Outlook/Non SMS

  • Microsoft is currently working on an issue which is effecting searching in Outlook, users are seeing the following error below when performing a search

    "It looks like there's a problem with your internet connection, let's look on your computer instead"

    Searching does seem to work fine via Webmail

    We have no ETA on when Microsoft will resolve this issue but they have provided us with the following update

    Status:

    Service degradation

    User impact:

    Users may experience search failures in the Outlook desktop client.

    Latest message:

    Title: Many users will see searches failing in the Outlook desktop client User Impact: Users may experience search failures in the Outlook desktop client.

    More info: 

    Users' searches will default to a local search, they will be unable to search the Exchange Online service. This issue is only affecting on-premises users using non-Modern authentication. Users who have access to Outlook on the web may be able to use that protocol as an alternative method to search the service.

    Current status:

    We've determined that an issue in the authentication process is misrouting search requests, causing some requests to fail. We're developing a fix and will run it in our test environment to ensure it doesn't cause any further issues. Once we've validated in our test environment, we'll begin the deployment to the affected infrastructure.

    Scope of impact:

    This issue may potentially affect any of your users attempting to search in their Outlook desktop clients.

    Root cause:

    An issue in the authentication process is misrouting search requests, causing some requests to fail.

  • Datum - 06/05/2020 14:53
  • Poslední aktualizace - 28/07/2020 18:09
Exchange 2013 Searching (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na Server - HostingExchangeSrv

  • Exchange 2013 platform is still experiencing issues searching via outlook and webmail for a limited number of customers, our engineers are currently working on a resolution if you are seeing this issue please open a support ticket with our support team https://portal.simplyms.com/myaccount/submitticket.php and we will escalate it for you

    We do apologies for this inconvenience

    UPDATE - 15:00

    If you are unable to search via webmail and Outlook please open a support ticekt with our support team and we will escalate this to our engineers

  • Datum - 14/07/2020 10:29
  • Poslední aktualizace - 28/07/2020 18:09
Microsoft Outlook Update (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na System - Outlook/Office 365

  • Microsoft is investigating whether a recently deployed update could be the source of this issue. As a workaround, users can utilize Outlook on the web or their mobile clients.

    We're rolling out a fix for this issue, and we expect the mitigation to reach all customers over the next few hours.

    We've completed the fix rollout and confirmed via internal monitoring the service has recovered. Please note, users may need to restart the Outlook client to enable the fix

    For latest updates on this please visit https://twitter.com/MSFT365Status/

    UPDATE - 15:00

    Microsoft have completed the fix rollout and confirmed via internal monitoring the service has recovered. Please note, users may need to restart the Outlook client to enable the fix

  • Datum - 15/07/2020 23:39
  • Poslední aktualizace - 17/07/2020 15:03
Hosted Exchange 2013 Connectivity (Vyřešeno)
  • Priorita - Vysoká
  • Vztahuje se na Server - HostingExchangeSrv

  • We are currently aware of an outage for some customers on our exchange 2013 platform, our engineers are currently looking into it as a matter of urgency.

    We will update this status page with further updates as soon as possible

    We apologise for the inconvenience caused during this time

    UPDATE - 19:30

    Our engineers are still working on the outage reported this morning, an update will follow as soon as possible

    Once again We apologise for the inconvenience caused during this time

    UPDATE - 21:30

    Our engineers are still working on the issue with exchange 2013, access to mailboxes should now be back again for the majority of our customers, we are closely monitoring this, further updates to follow

    We apologies for the inconvenience which has been caused

    UPDATE - 23:00

    Our engineers are still working on the issue with exchange 2013, we are getting reports from some customer's that they can access their mailboxes again, we are closely monitoring this, further updates to follow

    We apologies for the inconvenience which has been caused

    UPDATE - 01:20

    Our engineers are working on the 2013 platform, you should now be able to access your mailbox via https://exchange.mse2010.com/ we are closely monitoring the system.

    Thank you for your cooperation during this time and our apologies for the inconvenience which has been caused

    UPDATE - 07:40

    Our engineers have identified a small number of customers on exchange 2013 who still may not be able to connect, this is being investigated and we will update you as soon as possible

    Apologies for the inconvenience caused

    UPDATE - 12:05

    Our engineers are still working on a number of customers that are still unable to connect or access their mailboxes, we are working on getting this resolved as soon as possible and further updates will follow

    Apologies for the inconvenience caused

    UPDATE - 15:50

    Our engineers are still working on a number of customers who are still experiencing connectivity issues, we are working on getting this resolved as soon as possible

    Apologies for the inconvenience caused

    UPDATE - 18:37

    Our engineers are still working on exchange 2013 the majority of users should now be able to connect, please check webmail if you are still seeing issues https://exchange.mse2010.com

    We are continuing to monitor 2013 and will provide further updates as soon as possible

    UPDATE - 22:00

    The majority of customers on 2013 will now their service restored, there are still a small number of customers who will still be seeing issues, we are still working on as a matter as a priority and will provide an update as soon as possible

    Apologies for the inconvenience caused

    UPDATE - 00:30

    All mailbox should now be accessible our engineers are still working on 2013 and will continue to monitor the service overnight, should you need to contact our support team please open a ticket https://support.simplyms.com and we will get back to you as soon as possible

    UPDATE - 09:08

    We are continuing to monitor 2013 for ongoing issues we will update you as soon as possible Apologies for the inconvenience caused

    UPDATE - 11:28

    If you are experiencing connectivity issues with Outlook and POP/IMAP we are aware of this and our engineers are working on this now, please use webmail in the meantime https://exchange.mse2010.com There is currently long waiting times for our support team 

    Please open a support ticket via your online portal and one of the team will come back to you as soon as possible https://support.simplyms.com 

    We apologies for the inconvenience caused

    UPDATE - 15:40

    We are still seeing some customers having issues getting Outlook and POP/IMAP to connect, we are still working on this as a matter of urgency and will provide a resolution as soon as possible please use webmail in the meantime https://exchange.mse2010.com

    UPDATE - 21:57

    2013 customers should now be able to connect and access their mailboxes however if you are still seeing any issues please open a support ticket https://support.simplyms.com with our support team

    Our engineers are working on a small number of mailboxes seeing some issues

    Apologies for the inconvenience caused over the last few days with accessing your services with us

    UPDATE - 10:30

    Our engineers are continuing to monitor the exchange 2013 platform and they are still working on a small number of mailboxes seeing some issues, we will continue to provide an update when they are available

    UPDATE - 23:30

    All connectivity issues are now resolved on 2013, We are still restoring several mailboxes we currently have no ETA as to when this will be completed but we are working as fast as we can to speed this up

    UPDATE - 15:00

    All connectivity issues are now resolved if you are still seeing an issue please contact our support team

  • Datum - 11/07/2020 09:27
  • Poslední aktualizace - 17/07/2020 15:01
Technical Support Phone Lines (Vyřešeno)
  • Priorita - Vysoká
  • Vztahuje se na Jiné - Phone Lines

  • We are receiving high volumes of calls to our support desk expect long delays, if this is not urgent please open a support ticket via our support site support.simplyms.com

    We apologies for the inconvenience caused

  • Datum - 13/07/2020 09:21 - 13/07/2020 22:02
  • Poslední aktualizace - 13/07/2020 09:24
Microsoft/Office 365 Can't access email (Vyřešeno)
  • Priorita - Vysoká
  • Vztahuje se na System - Exchange Online

  • User Impact
     
    Users may be unable to connect to the Exchange Online service when using the Outlook client.

    Current status
     
    We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.

    Scope of impact
     
    Impact is specific to users who are served through the affected infrastructure in Great Britain.
     
    Updates to follow

  • Datum - 09/07/2020 12:51
  • Poslední aktualizace - 11/07/2020 10:50
Scheduled Maintenance (Vyřešeno)
  • Priorita - Vysoká
  • Vztahuje se na System - All Services

  • Our Network Operation Team will be carrying out important maintenance to our infrastructure on:

    Friday 26th at 19:00 to 09:00 Saturday 27th June

    During this time you may see service interruption and loss of connectivity at any point throughout this maintenance window.

    Once the work is complete, your service will resume and we will update this status page.

    Please accept our sincere apologies for the short notice and any inconvenience this may cause.

    SMS Technical Support Team

  • Datum - 26/06/2020 20:00
  • Poslední aktualizace - 27/06/2020 04:02
Scheduled maintenance work completed (Vyřešeno)
  • Priorita - Vysoká
  • Vztahuje se na Jiné - Scheduled maintenance work completed

  • Scheduled maintenance work completed

    The work has now been completed and your systems should be connected

    There may be some delays to overnight emails but they should be delivered very soon

    Thank you for your kind patience this evening

  • Datum - 27/06/2020 04:00
  • Poslední aktualizace - 27/06/2020 04:01
Scheduled Maintenance (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na Server - HostingExchangeSrv

  • Server patching and hotfix:

     

    • Exchange server update
    • Security Hotfix KB4536988 

    Please note not all customers will be affected during this time but some may see intermittent connection issues whilst the maintenance is being carried out
     
     

  • Datum - 01/06/2020 22:00 - 02/06/2020 01:00
  • Poslední aktualizace - 03/06/2020 10:02
Mobile Phone Connectivity (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na Jiné - Active Sync

  • We have received reports from some customers they are experiencing issues connecting to email over there mobile network, connecting to Wifi will resolve this issue, we are investigating as to why this is occurring

    This is only affecting mobile phones, if you are seeing this on Windows/Mac please contact our support team via you online portal - https://portal.simplyms.com/

     

     

  • Datum - 03/03/2020 12:56
  • Poslední aktualizace - 03/03/2020 14:56
Scheduled Maintenance (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na System - Hosted Exchange

  • We will be carrying our essentials maintenance on Friday 29th November from the hours of 19:00-21:00.

    During this time mailboxes on hosted exchange 2010 and 2013 may be unavailable during server restarts.

    Any connectivity issues you may experience will resolve themselves in due course.

     

  • Datum - 29/11/2019 19:00 - 02/12/2019 16:13
  • Poslední aktualizace - 26/11/2019 15:49
FutureSpam Portal (Vyřešeno)
  • Priorita - Střední
  • Vztahuje se na Jiné - FutureSpam & UltraVault

  • UPDATE: This issue is now resolved apologies for any inconvenience caused

    We have reports of customers having issues connecting to our FutureSpam & UltraVault Flash Portal - Our supplier is investigating this issue and further updates are to follow

    The new HTML5 version of the portal is unaffected and can be accessed using the same login details here https://portal.futurespam.com/

  • Datum - 22/11/2019 11:58 - 22/11/2019 16:14
  • Poslední aktualizace - 22/11/2019 16:14
Connectivity Issues (Vyřešeno)
  • Priorita - Vysoká
  • Vztahuje se na Jiné - Hosted Exchange/OWA

  • UPDATE^ BT now confirmed that there was a BT “backbone” infrastructure failure: Traffic has been diverted around this issue and we have
    reports of service recoveries

    We've had customers saying they can't connect to us. It's not us with the problem. BT are having issues with internet - 1,075 reports to them in last half hour - https://downdetector.co.uk/status/bt-british-telecom/

  • Datum - 14/11/2019 12:11 - 15/11/2019 11:59
  • Poslední aktualizace - 14/11/2019 15:00
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