- Priority - High
- Affecting Other - MIcrosoft 365 Services
-
Microsoft is investigating several issues affecting some customers' services on Microsoft 365, below is a summary of services affected, further updates to follow
The affected scenarios are as follows:
Users may be unable to access Exchange Online using the following impacted connection methods:
- Outlook on the web
- Outlook desktop client
- Representational State Transfer (REST)
- Exchange ActiveSync (EAS)
Users may be unable to use the following features within Microsoft Teams:
- Users are unable to create or update Virtual Events, including webinars and Town Halls.
- Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings.
- Users are unable to create chat, add users and create or edited meetings.
- Users are unable to create or modify new teams and channels.
- Users may be unable to update presence.
- Users may be unable to use the search function.
- Users may not see updated list of files and links failing to load within the Chat shared tab.
Users may experience the following issues with Microsoft Purview:
- Users may be unable to access the Purview Portal, or Purview Solutions.
- Users may experience delays in policy stamping and with Adaptive Scope Evaluations.
Users may be unable to export content or set and view labels within Microsoft Fabric.
Some Microsoft Fabric users with Purview Information Protection Policies with sensitivity labels enabled, may be unable to use interactive operations on Power BI Desktop format files and reports, including export operations on Fabric artifacts with Sensitivity labels applied.
Users may be unable to use the search feature within SharePoint Online.
Users may be unable to perform the following actions within Microsoft Defender for Office365.
- Users may be unable to create simulations, simulation payloads or end user notifications.
- Users may experience issues with delivery for end user notifications and simulation messages
- Some users may experience failures in manual or AIR approved Remediation Actions submitted through ThreatExplorer, Advanced Hunting or the Action Center.
- Users may experiences issues with viewing simulation reports, and content.
Users may also be unable to print via Universal Print.
Users may experience errors running flows that utilize cloud connectors in Power Automate for Desktop.
Users may be unable to access their bookings within Microsoft Bookings. - Date - 25/11/2024 14:56 - 26/11/2024 14:30
- Last Updated - 25/11/2024 15:00
- Priority - Low
- Affecting Other - Non SMS Services
-
Regarding today's global IT outage. SMS have been unaffected by this problem which was caused by a faulty security update from a security vendor called CrowdStrike. We can confirm that we do not use CrowdStrike nor do we sell the product and as such, all services provided from SMS are currently working as they should.
- Date - 19/07/2024 12:01 - 25/11/2024 15:00
- Last Updated - 19/07/2024 12:03
- Priority - High
- Affecting Other - Web Hosting - Linux
-
Resolved
This incident has been resolved.UpdateWe are currently working on resolving this issue.We apologise for the inconvenience caused and thank you for your patience.Update
We are currently working on resolving this issue.Identified
Due to a technical disruption, some customers may face issues with their GenX Web Hosting on Linux.
- Date - 10/04/2024 12:50
- Last Updated - 10/04/2024 15:46
- Priority - High
- Affecting Other - FutureSpam Portal
-
We are aware of an issue accessing our FutureSpam portal. We are investigating this issue with our partner and will provide a further update as soon as possible. We apologise for any inconvenience caused
- Date - 09/02/2024 11:52 - 10/04/2024 12:33
- Last Updated - 09/02/2024 11:54
- Priority - Low
- Affecting Server - HostingExchangeSrv
-
We are aware that some customers may be having problems logging in with IMAP & POP. Our engineers are looking into the issue at the moment, further updates to follow
UPDATE
We are continuing to monitor this issue. Our engineers have now found the fault and have resolved it. If you are still seeing an issue please contact us
- Date - 16/03/2023 13:07 - 09/02/2024 11:54
- Last Updated - 16/03/2023 17:27
- Priority - Medium
- Affecting Server - HostingExchangeSrv
-
We are receiving reports of connectivity issues for our hosted exchange 2013 customers, we are investigating this now, and further updates can be found on our Twitter status page https://twitter.com/SimplyMS_status
- Date - 24/11/2022 09:11 - 24/11/2022 09:41
- Last Updated - 24/11/2022 09:14
- Priority - High
- Affecting Other - DNS
-
We are investigating an issue with one of our DNS servers, this is only affecting some customers, if you are seeing an issue please open a support ticket on the below link and we will provide further assistance
https://portal.simplyms.com/myaccount/submitticket.php?step=2&deptid=2
- Date - 24/05/2022 09:32 - 30/05/2022 10:25
- Last Updated - 24/05/2022 10:08
- Priority - Medium
- Affecting Other - Acronis Cloud Backup
-
Update
Acronis are still actively working on this issue with their specialist team a further update will follow
Issue
We’re receiving reports that users are seeing "storage unavailable" using our Acronis Cloud Backup Service, We have escalated this to Acronis and they are currently working on resolving this issue.
We apologies for any inconvenience caused - Date - 21/12/2021 11:34 - 23/12/2021 16:49
- Last Updated - 22/12/2021 16:33
- Priority - High
- Affecting Other - Phone System
-
We are currently experiencing an issue with our sales and support phones lines this morning, we are currently investigating this issue and apologies for any inconvenience caused.
If you have an issue or query please raise a ticket via your online account https://portal.simplyms.com/ and one of the team will come back to you as soon as possible
UPDATE: This issue has now been resolved
- Date - 22/11/2021 10:37 - 22/11/2021 11:37
- Last Updated - 22/11/2021 11:38
- Priority - Medium
- Affecting System - Other
-
We will be carryout out essential upgrade works on Monday 15th November between 19:00 and 23:59. We will where possible try and limit any disruption to your service during this time, however, some customers may see connections issue but this will only be for a short time.
We apologies for any inconvenience this may cause.
- Date - 15/11/2021 19:00 - 22/11/2021 10:47
- Last Updated - 10/11/2021 16:56
- Priority - Medium
- Affecting Server - HostingExchangeSrv
-
We will be carrying out essential maintenance on our hosted exchange 2013 platform every evening this week, customers who are using our 2013 platform may notice short periods where their mailbox is reported offline between the hours of 18:00 and 23:59 each evening. Where possible we will try and limit any disruption to your service.
This will not affect customers who are on Office 365.
We would like to apologise in advance for any inconvenience this may cause.
- Date - 10/11/2021 18:00 - 22/11/2021 10:47
- Last Updated - 10/11/2021 15:52
- Priority - Low
- Affecting System - Acronis Cyber Cloud
-
IssueCustomers who are using our Acronis Cyber Backup service may be experiencing issues with delayed backups which are leading to backups taking longer to process this is resulting in timeout errors, we are working with our vendor to resolve these issues and they have identified an issue which they are working on a fix - we will provide further updates as soon as we have oneAffectingAll customers hosted in the EU datacenterWe apologies for the inconvenience caused
- Date - 02/07/2021 09:46
- Last Updated - 19/07/2021 16:56
- Priority - Critical
- Affecting System - FutureSpam & UltraVault
-
Details: Some customers may be seeing delayed and rejected emails, this is currently only affecting customers who are using our FutureSpam and UltraVault service, we are working with our supplier to rectify the issue as soon as possible, further updates will follow
We apologies for any inconvenience caused
UPDATE 12:30
We are continuing to work with our supplier to rectify the issue, we will provide a further update as soon as we can
UPDATE 14:40
The issue has now been resolved - We apologies for the inconvenience caused
- Date - 26/04/2021 10:42
- Last Updated - 26/04/2021 14:40
- Priority - Medium
- Affecting Server - Acronis Cyber Cloud
-
Details
Maintenance timeline (GMT +02): 26 April 2021 08:30 PM - 27 April 2021 12:30 AM
Maintenance timeline (GMT +00): 26 April 2021 06:30 PM - 26 April 2021 10:30 PM
Maintenance total duration: 4h 0m
Maintenance details: Acronis Cloud Team will update Acronis Cyber Cloud to the latest 21.04 release.
Affected by maintenance: Backup Console, Files Cloud, DR Cloud, Notary, OB Web Restore, Web Restore, Management Console, Backup and/or Restore operations
Services impact: Acronis Services may become unavailable for up to 2 hours during the activity. - Date - 26/04/2021 12:30 - 02/07/2021 11:00
- Last Updated - 15/04/2021 09:25
- Priority - Medium
- Affecting Server - Acronis Cyber Cloud
-
Details
Maintenance timeline (GMT +01): 14 April 2021 07:00 PM - 14 April 2021 11:00 PM
Maintenance timeline (GMT +00): 14 April 2021 06:00 PM - 14 April 2021 10:00 PM
Maintenance total duration: 4h 0m
Maintenance details: Acronis Disaster Recovery Team will perform an activity in which the iSCI targets will be switched from TGTD to SCST in order to improve the quality of the provided Acronis servicesAffected by maintenance: DR Cloud, Acronis Backup Scanning Agent
Services impact: Customer's Virtual Machine appliances may become temporarily unavailable for up to 2 hours during the activity, due to iSCSI target change. - Date - 14/04/2021 19:00 - 26/04/2021 10:49
- Last Updated - 15/04/2021 09:23
- Priority - High
- Affecting Other - Phone Lines
-
Details: We are currently experiencing issues with our phones lines, our engineers are investigating this now and will provide an update as soon as possible, in the meantime please raise a ticket via your secure online portal here https://portal.simplyms.com/ if you have an accounts or support issue one of the team will come back to you as soon as they can, we apologise for any inconvenience caused
Update: We are working with our phone provider to resolve the issues we are experiencing with our phones lines further updates to follow
- Date - 14/04/2021 10:41 - 15/04/2021 09:21
- Last Updated - 14/04/2021 13:02
- Priority - Medium
- Affecting Other - Billing/Direct Debit
-
Details: We are aware of an issue with our direct debit system sending out several failed emails to our direct debit customers, we are looking into this and will update you shortly
- Date - 01/04/2021 09:26 - 01/04/2021 13:06
- Last Updated - 01/04/2021 09:28
- Priority - Medium
- Affecting System - SMS Portal
-
Details: We have received reports customers are receiving the message below when trying to access or make changes on the SMS Portal. We are currently looking into this report and working with our portal provider for a resolution aware if this issues and is currently being investigated
Oops!
Something went wrong and we couldn't process your requestWorkaround: For any changes to Office 365 such as password resets you can do this directly on Office 365 (https://portal.office.com) as long as you are a global admin, please contact support if you need any assistance
We apologies for any inconvenience caused, further updates to follow
- Date - 23/03/2021 10:09 - 01/04/2021 09:25
- Last Updated - 24/03/2021 10:46
- Priority - High
- Affecting Server - HostingExchangeSrv
-
Detail: This evening our infrastructure engineers are doing some work on some of our hosted exchange servers.
This may result in short periods of downtime.
Apologies for this, we will post again once the maintenance has ended and appreciate your patience.
Potential user impact: users on the servers affected may see short periods of downtime through the evening.
ETA for resolution: it is expected that all servers will be back to normal by 23.59
- Date - 03/03/2021 18:47 - 03/03/2021 22:20
- Last Updated - 03/03/2021 18:50
- Priority - Medium
- Affecting System - FutureSpam
-
Title: FutureSpam Live Tracing Not Updating
User Impact: Users may be seeing the live tracking in FutureSpam hasn't updated since this morning
Current Status: Our supplier has identified the issue and their engineers are working on resolving the issue
- Date - 12/02/2021 15:51
- Last Updated - 13/02/2021 12:36
- Priority - High
- Affecting System - FutureSpam
-
Title: Unable to access the FutureSpam portal
User Impact: Users will not be able to access or login to the FutureSpam portal and release email quarantined
Current Status: Our engineers on working on a resolution with our supplier for a resolution, please accept our apologies for the inconvenience caused, in the meantime please use the alternative unbranded portal link below to access the quarantine
https://cp.hornetsecurity.com/
- Date - 08/02/2021 10:32
- Last Updated - 09/02/2021 15:03
- Priority - Medium
- Affecting Other - Office 365
-
Title: Some users may be unable to share content via Microsoft Teams
User Impact: Users may be unable to share content via Microsoft Teams.
Current status: We're analyzing system logs to determine the source of the issue.
Scope of impact: Impact is specific to users who are served through the affected infrastructure. - Date - 18/01/2021 10:01 - 18/01/2021 16:39
- Last Updated - 18/01/2021 10:05
- Priority - High
- Affecting Other - Office 365
-
Title: Multiple chat functionalities down within Microsoft Teams serviceUser Impact: Users may be unable to send and receive chat and channel messages.More info: Impact is specific but not limited to the following scenarios:
- 1:1 and group chat messages
- Channel messagesCurrent status: We're rerouting user traffic to alternate infrastructure as a mitigation step while we determine the root cause of impact.Scope of impact: Impact is specific to users hosted in Europe. - Date - 18/01/2021 09:57 - 18/01/2021 16:39
- Last Updated - 18/01/2021 10:01
- Priority - High
- Affecting Other - Microsoft/Office 365
-
Title: Some users in the UK may be unable to access Microsoft 365 services.
User impact: Some users in the United Kingdom may have been unable to access Microsoft 365 services.
More info: Users who were able to access the service may have experienced degraded performance.
Impacted services include, but were not limited to:
SharePoint Online
OneDrive for Business
Microsoft Teams
Microsoft 365 admin centreCurrent status: We're reviewing network trace logs to isolate the source of the issue.
Scope of impact: Impact appears to be affecting users located in the United Kingdom, however, we've also received of reports of impact from other European countries.
- Date - 11/12/2020 15:40 - 14/12/2020 08:43
- Last Updated - 11/12/2020 16:35
- Priority - Medium
- Affecting System - Exchange Online/Office 365
-
Users may be unable to access their mailboxes through Exchange Online via all connection methods
StatusInvestigatingUser impactUsers may be unable to access their mailboxes through Exchange Online via all connection methods. Microsoft is investigating this issue and we are awaiting a further update from them - Date - 05/11/2020 21:20 - 07/11/2020 19:13
- Last Updated - 05/11/2020 21:22
- Priority - Medium
- Affecting Server - HostingExchangeSrv
-
Incident information
Title: Can't access IMAP on Hosted Exchange
StatusResolved
DetailsTitle: Can't access IMAP on Hosted Exchange
User Impact: Users may be unable to access the Outlook client or mail application using IMAP on exchange 2013.
Current status: Our server administrators are working on resolving this issue.
Scope of impact: Impact is specific to users who are using IMAP on hosted exchange 2013, Please use Webmail/OWA in the meantime to access your mailbox https://exchange.mse2010.com/
We apologies for any inconvenience caused
- Date - 30/10/2020 13:20
- Last Updated - 30/10/2020 13:47
- Priority - Medium
- Affecting Other - Microsoft 365
-
Microsoft has reported the following incident, This is only effecting Microsoft/Office 365 customers
Incident information
Title: Can't access Outlook or Outlook on the web
StatusService Degradation
DetailsTitle: Can't access Outlook or Outlook on the web
User Impact: Users may be unable to access the Outlook client or Outlook on the web.
Current status: We're gathering diagnostic data to help us determine the root cause of impact.
Scope of impact: Impact is specific to users who are served through the affected infrastructure.
UPDATE 1
Incident informationTitle: Some users can't access the Outlook client or Outlook on the web
Status
Service Restored
Details
Title: Some users can't access the Outlook client or Outlook on the web
User Impact: A very small number of users may have been unable to access the Outlook client or Outlook on the web.
Current status: We've investigated a problem with the Exchange Online service and have confirmed that service is now restored. We're reviewing system telemetry to confirm that this was a monitoring issue and there was no user impact. We'll provide additional information in the closure summary.
- Date - 24/08/2020 09:29
- Last Updated - 22/09/2020 09:32
- Priority - High
- Affecting Other - Phone Lines
-
- Date - 17/08/2020 09:31
- Last Updated - 17/08/2020 09:52
- Priority - Low
- Affecting Other - Outlook/Non SMS
-
Microsoft is currently working on an issue which is effecting searching in Outlook, users are seeing the following error below when performing a search
"It looks like there's a problem with your internet connection, let's look on your computer instead"
Searching does seem to work fine via Webmail
We have no ETA on when Microsoft will resolve this issue but they have provided us with the following updateStatus:
Service degradation
User impact:
Users may experience search failures in the Outlook desktop client.
Latest message:
Title: Many users will see searches failing in the Outlook desktop client User Impact: Users may experience search failures in the Outlook desktop client.
More info:
Users' searches will default to a local search, they will be unable to search the Exchange Online service. This issue is only affecting on-premises users using non-Modern authentication. Users who have access to Outlook on the web may be able to use that protocol as an alternative method to search the service.
Current status:
We've determined that an issue in the authentication process is misrouting search requests, causing some requests to fail. We're developing a fix and will run it in our test environment to ensure it doesn't cause any further issues. Once we've validated in our test environment, we'll begin the deployment to the affected infrastructure.
Scope of impact:
This issue may potentially affect any of your users attempting to search in their Outlook desktop clients.
Root cause:
An issue in the authentication process is misrouting search requests, causing some requests to fail.
- Date - 06/05/2020 14:53
- Last Updated - 28/07/2020 18:09
- Priority - Medium
- Affecting Server - HostingExchangeSrv
-
Exchange 2013 platform is still experiencing issues searching via outlook and webmail for a limited number of customers, our engineers are currently working on a resolution if you are seeing this issue please open a support ticket with our support team https://portal.simplyms.com/myaccount/submitticket.php and we will escalate it for you
We do apologies for this inconvenience
UPDATE - 15:00
If you are unable to search via webmail and Outlook please open a support ticekt with our support team and we will escalate this to our engineers
- Date - 14/07/2020 10:29
- Last Updated - 28/07/2020 18:09
- Priority - Medium
- Affecting System - Outlook/Office 365
-
Microsoft is investigating whether a recently deployed update could be the source of this issue. As a workaround, users can utilize Outlook on the web or their mobile clients.
We're rolling out a fix for this issue, and we expect the mitigation to reach all customers over the next few hours.
We've completed the fix rollout and confirmed via internal monitoring the service has recovered. Please note, users may need to restart the Outlook client to enable the fix
For latest updates on this please visit https://twitter.com/MSFT365Status/
UPDATE - 15:00
Microsoft have completed the fix rollout and confirmed via internal monitoring the service has recovered. Please note, users may need to restart the Outlook client to enable the fix
- Date - 15/07/2020 23:39
- Last Updated - 17/07/2020 15:03
- Priority - High
- Affecting Server - HostingExchangeSrv
-
We are currently aware of an outage for some customers on our exchange 2013 platform, our engineers are currently looking into it as a matter of urgency.
We will update this status page with further updates as soon as possible
We apologise for the inconvenience caused during this time
UPDATE - 19:30
Our engineers are still working on the outage reported this morning, an update will follow as soon as possible
Once again We apologise for the inconvenience caused during this time
UPDATE - 21:30
Our engineers are still working on the issue with exchange 2013, access to mailboxes should now be back again for the majority of our customers, we are closely monitoring this, further updates to follow
We apologies for the inconvenience which has been causedUPDATE - 23:00
Our engineers are still working on the issue with exchange 2013, we are getting reports from some customer's that they can access their mailboxes again, we are closely monitoring this, further updates to follow
We apologies for the inconvenience which has been caused
UPDATE - 01:20
Our engineers are working on the 2013 platform, you should now be able to access your mailbox via https://exchange.mse2010.com/ we are closely monitoring the system.
Thank you for your cooperation during this time and our apologies for the inconvenience which has been caused
UPDATE - 07:40
Our engineers have identified a small number of customers on exchange 2013 who still may not be able to connect, this is being investigated and we will update you as soon as possible
Apologies for the inconvenience causedUPDATE - 12:05
Our engineers are still working on a number of customers that are still unable to connect or access their mailboxes, we are working on getting this resolved as soon as possible and further updates will follow
Apologies for the inconvenience causedUPDATE - 15:50
Our engineers are still working on a number of customers who are still experiencing connectivity issues, we are working on getting this resolved as soon as possible
Apologies for the inconvenience causedUPDATE - 18:37
Our engineers are still working on exchange 2013 the majority of users should now be able to connect, please check webmail if you are still seeing issues https://exchange.mse2010.com
We are continuing to monitor 2013 and will provide further updates as soon as possibleUPDATE - 22:00
The majority of customers on 2013 will now their service restored, there are still a small number of customers who will still be seeing issues, we are still working on as a matter as a priority and will provide an update as soon as possible
Apologies for the inconvenience caused
UPDATE - 00:30
All mailbox should now be accessible our engineers are still working on 2013 and will continue to monitor the service overnight, should you need to contact our support team please open a ticket https://support.simplyms.com and we will get back to you as soon as possibleUPDATE - 09:08
We are continuing to monitor 2013 for ongoing issues we will update you as soon as possible Apologies for the inconvenience causedUPDATE - 11:28
If you are experiencing connectivity issues with Outlook and POP/IMAP we are aware of this and our engineers are working on this now, please use webmail in the meantime https://exchange.mse2010.com There is currently long waiting times for our support team
Please open a support ticket via your online portal and one of the team will come back to you as soon as possible https://support.simplyms.com
We apologies for the inconvenience causedUPDATE - 15:40
We are still seeing some customers having issues getting Outlook and POP/IMAP to connect, we are still working on this as a matter of urgency and will provide a resolution as soon as possible please use webmail in the meantime https://exchange.mse2010.comUPDATE - 21:57
2013 customers should now be able to connect and access their mailboxes however if you are still seeing any issues please open a support ticket https://support.simplyms.com with our support team
Our engineers are working on a small number of mailboxes seeing some issues
Apologies for the inconvenience caused over the last few days with accessing your services with us
UPDATE - 10:30
Our engineers are continuing to monitor the exchange 2013 platform and they are still working on a small number of mailboxes seeing some issues, we will continue to provide an update when they are available
UPDATE - 23:30
All connectivity issues are now resolved on 2013, We are still restoring several mailboxes we currently have no ETA as to when this will be completed but we are working as fast as we can to speed this upUPDATE - 15:00
All connectivity issues are now resolved if you are still seeing an issue please contact our support team
- Date - 11/07/2020 09:27
- Last Updated - 17/07/2020 15:01
- Priority - High
- Affecting Other - Phone Lines
-
- Date - 13/07/2020 09:21 - 13/07/2020 22:02
- Last Updated - 13/07/2020 09:24
- Priority - High
- Affecting System - Exchange Online
-
User ImpactUsers may be unable to connect to the Exchange Online service when using the Outlook client.
Current statusWe're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.
Scope of impactImpact is specific to users who are served through the affected infrastructure in Great Britain.Updates to follow - Date - 09/07/2020 12:51
- Last Updated - 11/07/2020 10:50
- Priority - High
- Affecting System - All Services
-
Our Network Operation Team will be carrying out important maintenance to our infrastructure on:
Friday 26th at 19:00 to 09:00 Saturday 27th June
During this time you may see service interruption and loss of connectivity at any point throughout this maintenance window.
Once the work is complete, your service will resume and we will update this status page.
Please accept our sincere apologies for the short notice and any inconvenience this may cause.
SMS Technical Support Team
- Date - 26/06/2020 20:00
- Last Updated - 27/06/2020 04:02
- Priority - High
- Affecting Other - Scheduled maintenance work completed
-
Scheduled maintenance work completed
The work has now been completed and your systems should be connected
There may be some delays to overnight emails but they should be delivered very soon
Thank you for your kind patience this evening
- Date - 27/06/2020 04:00
- Last Updated - 27/06/2020 04:01
- Priority - Medium
- Affecting Server - HostingExchangeSrv
-
Server patching and hotfix:
- Exchange server update
- Security Hotfix KB4536988
Please note not all customers will be affected during this time but some may see intermittent connection issues whilst the maintenance is being carried out - Date - 01/06/2020 22:00 - 02/06/2020 01:00
- Last Updated - 03/06/2020 10:02
- Priority - Medium
- Affecting Other - Active Sync
-
We have received reports from some customers they are experiencing issues connecting to email over there mobile network, connecting to Wifi will resolve this issue, we are investigating as to why this is occurring
This is only affecting mobile phones, if you are seeing this on Windows/Mac please contact our support team via you online portal - https://portal.simplyms.com/
- Date - 03/03/2020 12:56
- Last Updated - 03/03/2020 14:56
- Priority - Medium
- Affecting System - Hosted Exchange
-
We will be carrying our essentials maintenance on Friday 29th November from the hours of 19:00-21:00.
During this time mailboxes on hosted exchange 2010 and 2013 may be unavailable during server restarts.
Any connectivity issues you may experience will resolve themselves in due course. - Date - 29/11/2019 19:00 - 02/12/2019 16:13
- Last Updated - 26/11/2019 15:49
- Priority - Medium
- Affecting Other - FutureSpam & UltraVault
-
UPDATE: This issue is now resolved apologies for any inconvenience caused
We have reports of customers having issues connecting to our FutureSpam & UltraVault Flash Portal - Our supplier is investigating this issue and further updates are to follow
The new HTML5 version of the portal is unaffected and can be accessed using the same login details here https://portal.futurespam.com/
- Date - 22/11/2019 11:58 - 22/11/2019 16:14
- Last Updated - 22/11/2019 16:14
- Priority - High
- Affecting Other - Hosted Exchange/OWA
-
UPDATE^ BT now confirmed that there was a BT “backbone” infrastructure failure: Traffic has been diverted around this issue and we have
reports of service recoveriesWe've had customers saying they can't connect to us. It's not us with the problem. BT are having issues with internet - 1,075 reports to them in last half hour - https://downdetector.co.uk/status/bt-british-telecom/
- Date - 14/11/2019 12:11 - 15/11/2019 11:59
- Last Updated - 14/11/2019 15:00