If you have domain ending with .uk (co.uk me.uk org.uk .uk) and looking at moving it away from SMS please follow these steps below to complete the process.
Please Note: You will require an IPS Tag, your new provider will provide you with this.
Step 1
Log onto the SMS portal (https://portal.simplyms.com/) by clicking My Account and Login
Step 2
Enter your email address and password, then click Login
Step 3
Click Domains
Step 4
Click My Domains
Step 5
Find the domain you wish to transfer away and click the three Dots and Manage Domain
Step 6
Click Auto Renew
Step 7
Slide the slider to the off position (Left) - This will prevent any future charges
Step 8
Confirmation of auto-renewal being disabled will be shown once saved
Step 8a
Optional Step (Only required if you no longer want to use our nameservers)
Click Nameservers
Step 8b
Click Use custom nameservers (enter below) (Leave on Use Default Nameservers to keep using SMS for DNS)
Enter your new nameservers for your new provider or hosting provider.
If you are either using SMS hosted exchange, office 365 and/or web hosting please ensure you have the correct DNS records in place with your new provider first failing to do this will stop these services from working.
Open a Support Ticket with our support team if you require assistance.
Step 9
Click Change Nameservers
Step 10
Confirmation of nameservers changes will be shown once saved
Step 11
Open a Support Ticket with our support team and provide the following
IPS Tag
Confirmation you agree to transfer your domain away from SMS
Once we have this information our support team will process this for you and confirm back notifying of the change
Please note: IPS Tag changes can take 24-72 hours to complete, and in some cases longer
Please check with your new provider for the progress of your transfer
If you want to check the status of your IPS Tag change you can check this on the Nominet Whois website on the link below
