How to Recover a Deleted Mailbox

Step 1

Go to https://portal.office.com/

 

Step 2

Enter your Global Administrator Email Address and click Next

 

Step 3

Enter your Password and click Sign in

 

Step 4

Click Yes to stay signed in

Important Note: If you are asked to either sign in with Work or School Account or Microsoft Account, Please select Work or School Account

 

Step 5

Click the waffle icon (Nine Dots) then click Admin (If admin isn't listed click All apps)

 

 

Step 6

Click Users

 

Step 7

Click Deleted Users

 

Step 8

Check the Tickbox next to the mailbox you want to restore, then click Restore User

 

Step 9

If you require to set your own password check "Let me create the password" otherwise leave "Auto-generate password" checked

We recommend for security leaving "Make this user change their password when they first sign in" checked, the user will need to sign in to the Office 365 portal first to change their password before they will be able to access their mailbox

Click Restore

 

Step 10

Make a note of the password on the summary screen then click Close

 

Step 11

The restored user will now show in the active user's list

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