How to Upgrade/Downgrade a Office 365 Licence

You will need to be assigned the Global Administrator Role in order to complete these steps, we can only assign this role to the account holder or the account holder can request another user by raising a support ticket

Important Note: Please make sure you have contacted our sales team (01925 818 448) first to request an upgrade or downgrade of your office 365 licence as this is not automatically available

Step 1

Go to https://portal.office.com/

 

Step 2

Enter your Global Administrator Email Address and click Next

 

Step 3

Enter your Password and click Sign in

Important Note: If you are asked to either sign in with Work or School Account or Microsoft Account, Please select Work or School Account 

 

Step 4

Click Yes to stay signed in

 

Step 5

Click the waffle icon (Nine Dots) then click Admin (If admin isn't listed click All apps)

 

 

Step 6

Click Users

 

Step 7

Click Active Users

 

Step 8

Click the user you want to upgrade or downgrade

 

Step 9

Select the Licences and apps

 

Step 10

Untick the licence you want to remove then tick the available licence to want to upgrade to, finally click Save changes

 

Step 11

Downgrade/Upgrade is now complete

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