How to Reset a Mailbox Password

Step 1

Go to https://admin.microsoft.com/ 

 

Step 2

Enter your Global Administrator Email Address and click Next

Important Note: If you are asked to either sign in with Work or School Account or Microsoft Account, Please select Work or School Account

 

Step 3

Enter your Password and click Sign in

 

Step 4

If prompted enter your MFA code or approve the notification sent to the Microsoft Authenticator

 

Step 5

Click Yes to stay signed in

 

Step 6

Click Users, the n Active users

 

Step 7

Click on the user you want to change the password for 

 

Step 8

Click Reset Password

 

Step 9

Tick Automatically create a password or uncheck to provide your own, then click Reset password

 

Step 10

Make a note of the password onscreen and click Close

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